After completing this section, you should be able to:
Understand the background and key facts about COVID-19
Explain the management of COVID-19 in health and social care settings
Recognize reporting requirements for notifiable diseases
Identify key considerations for staff safety and wellbeing
Module 4 : Standard Infection Prevention and control precautions
Easy
28:50 mins
Learning Outcomes
By the end of this section, you will understand:
The 10 elements of Standard Infection Control Precautions (SICPs)
The importance of infection risk assessment and user placement
Proper hand hygiene techniques and the “Five Moments” model
Safe management of environment, equipment, linen, fluids, and waste
The role of PPE and occupational safety in infection prevention
Module 3 : Preventing Infection
Easy
4:49 mins
By the end of this section, you will be able to:
Explain how to break the chain of infection
Assess a person’s risk of infection or transmission
Apply the Hierarchy of Controls to infection prevention in care settings
Understand the three levels of decontamination
Module 2 : Understanding Infection and Transmission
Easy
3:51 mins
By the end of this section, you will be able to:
Describe how infections spread
Explain how pathogens enter the body
Understand the Chain of Infection and its importance
Module 1 : Introduction
Easy
3:39 mins
By the end of this section, you will be able to:
Explain the purpose and aims of infection prevention and control training.
Define Healthcare Associated Infection (HCAI).
Understand Standard Infection Control Precautions (SICPs).
Recognize individual responsibilities under infection prevention and control legislation.
Identify when personal health or fitness may pose an infection risk.
Understand the importance of routine staff vaccinations in care settings.
Brief Description
Easy
2:00 mins
By the end of this training, you will be able to:
Understand the purpose of infection prevention and control (IPC) training.
Explain the term Healthcare Associated Infection (HCAI).
Describe Standard Infection Control Precautions (SICPs).
Recognize individual responsibilities under current IPC legislation.
Identify when personal health and fitness may pose an infection risk to others.
Understand the importance of routine staff vaccinations in healthcare settings.
Module 3 : Effective Communication in Customer Care
Easy
4:18 mins
By the end of this section, you should understand:
The key skills required for effective communication.
How these communication skills can be improved .
The main barriers that inhibit good communication.
Module 2 : Dealing With Customers
Easy
10:58 mins
By the end of this section, you will understand:
The key reasons for customer dissatisfaction.
The importance of meeting or exceeding customer expectations.
Module 1 : Introduction
Easy
6:25 mins
By the end of this section, you should be able to:
Understand the concept of customer care within the healthcare environment.
Identify examples of positive first impressions in healthcare settings.
Recognize examples of negative first impressions and their impact on service users.
