1. Module 11: Procedure for the Destruction of Date-Expired Controlled Drugs from stock

    After completing this section, you should understand: Who is authorized to witness the destruction of date-expired Controlled Drugs (CDs) What information must be recorded in the Controlled Drugs Register (CDR) when CDs are destroyed
  2. Module 12 : CDs returned by patients or their relatives

    After completing this section, you should understand: What procedures should be followed when patients or their relatives wish to return Controlled Drugs (CDs) to a practice
  3. Module 13 : standard operating procedure

    Upon completion of this section, you should understand: What a Standard Operating Procedure (SOP) for Controlled Drugs should include
  4. Introduction to Emergency First Aid at Work (EFAW)- part 2

    There’s no fixed list of what a first aid kit must contain—it should be based on a first aid needs assessment. The first aider or appointed person is responsible for restocking and checking expiry dates.
  5. Introduction to Emergency First Aid at Work (EFAW) - Part 1

    This Emergency First Aid at Work (EFAW) refresher course is designed to reinforce and build upon the knowledge you gained during your initial practical first aid training. It serves as a reminder and update to help you maintain your confidence and competence as a qualified emergency first aider in the workplace.
  6. Module 2 : types of communication

    After completing this section, you will understand: How body language influences communication How tone and delivery affect how messages are received Different communication systems Examples of positive and negative language Why listening skills are essential
  7. Module 6: confidentiality

    After completing this section, you will understand: Why confidentiality is a fundamental principle in healthcare The importance of protecting confidential information The key principles that underpin confidentiality Situations where confidentiality may need to be lawfully breached
  8. Module 5 : Reducing barriers to effective communication

    After completing this section, you will understand: Why reducing communication barriers is essential for effective interaction
  9. Module 4 : Barriers to effective communication

    After completing this section, you will understand: Some of the common barriers that may affect communication
  10. Module 3 : successful communication

    After completing this section, you will understand: Why successful communication is essential The difference between formal and informal communication