After completing this section, you will understand:
How body language influences communication
How tone and delivery affect how messages are received
Different communication systems
Examples of positive and negative language
Why listening skills are essential
Module 6: confidentiality
Easy
3:55 mins
After completing this section, you will understand:
Why confidentiality is a fundamental principle in healthcare
The importance of protecting confidential information
The key principles that underpin confidentiality
Situations where confidentiality may need to be lawfully breached
Module 5 : Reducing barriers to effective communication
Easy
3:48 mins
After completing this section, you will understand:
Why reducing communication barriers is essential for effective interaction
Module 4 : Barriers to effective communication
Easy
5:14 mins
After completing this section, you will understand:
Some of the common barriers that may affect communication
Module 3 : successful communication
Easy
4:21 mins
After completing this section, you will understand:
Why successful communication is essential
The difference between formal and informal communication
Module 1 : introduction
Easy
3:05 mins
After completing this section, you will understand:
Why effective communication is a vital part of everyday life
Brief Introduction to Communication
Easy
2:13 mins
By the end of this section, you will understand:
Why effective communication is essential in everyday life
How communication influences relationships, teamwork, and care delivery
Module 3 : employee’s responsibility
Easy
4:47 mins
By the end of this section, you will understand:
How to prepare before making a disclosure
What actions to avoid when raising a concern
What external support is available to whistleblowers
How to report concerns to the Care Quality Commission (CQC)
The meaning of a “protected disclosure” and the legal protection it provides
Module 2 : Employer’s responsibility
Easy
5:16 mins
By the end of this section, you will understand:
The research-based benefits of supporting whistleblowers
How employers should encourage whistleblowing within the Practice
What a comprehensive whistleblowing policy must contain
How a whistleblowing policy should be promoted
Module 1: Introduction
Easy
4:00 mins
By the end of this section, you will understand:
The meaning of whistleblowing
The consequences of ignoring staff concerns
The benefits of encouraging whistleblowing
The barriers that prevent people from speaking up
Why whistleblowers should be protected and viewed positively
