After completing this section, you should be able to: Describe the role of a health navigator, Understand patient resistance to appointment booking, Identify good and bad practices in patient communication.
Module 2: Your Role as a Health Navigator
Easy
13 mins
Waleed Khalid
After completing this section, you should be able to: Understand nine competency domains, Communicate effectively, Support access to services
Module 1: Introduction
Easy
4 mins
Waleed Khalid
By the end of this part, you should be able to explain: Why health navigation is necessary, How it will improve services,The advantages to patients.
Brief Description of Health and Navigation
Easy
2 mins
Waleed Khalid
Health Navigation is a thorough training programme that teaches people how to navigate the complicated healthcare system. This course addresses healthcare access, patient advocacy, and health literacy.
Module 5: Case Studies
Easy
51 mins
Waleed Khalid
This section is about case studies which will improve your understanding of the Being Open process.
Module 3: The Ten Principles of Being Open
Easy
9 mins
Waleed Khalid
Once this section is finished, you should be able to show that you understand the following:
The ten principles of being open;
How to appropriately communicate with carers and/or service users in the event of a patient safety incident;
Module 1: Introduction
Easy
2 mins
Waleed Khalid
After completing this section, you ought to be able to show that you understand Being Open in general.
Module 2: Being Open and the Benefits
Easy
3 mins
Waleed Khalid
After finishing this section, you should be able to show that you understand what an open and fair culture looks like and why it is beneficial to be open.
Brief Description of Being Open
Easy
2 mins
Waleed Khalid
"Being Open" is a transforming training that promotes professional and personal openness, honesty, and authenticity. Through engaging modules and practical activities, participants will learn how open communication, honesty, and vulnerability generate trust.
Module 4: Managing Violence and Aggression
Easy
39 mins
Waleed Khalid
This section is about, How to report an assault, whether it be physical or not.
