Conflict Resolution

Conflict Resolution

Conflict Resolution

Introduction to Conflict Resolution:

Define conflict and its importance in personal and professional settings. Explore common causes of conflict and its impact on individuals and organizations.

Communication Skills:

Learn active listening techniques, assertive communication, and non-verbal cues to enhance understanding and reduce misunderstandings.

Negotiation Techniques:

Understand the principles of negotiation, including identifying interests, setting priorities, and creating win-win solutions.

Problem-Solving Strategies:

Develop a systematic approach to problem-solving, including defining the problem, generating solutions, evaluating options, and implementing a plan.


  1. Brief Description of Conflict Resolution

    The "Conflict Resolution" course provides a complete toolset for managing and resolving corporate, personal, and community problems. Through interesting modules, participants will acquire practical methods, communication, and negotiation skills to resolve issues and achieve good results.
  2. Module 1: Introduction

    why is violence and aggression against employees or other members of the public a problem? How can we address violence and aggression?
  3. Module 2: Risk Factors

    After reading this section through, you should be aware of the Elements that could cause or exacerbate a conflict situation
  4. Module 3: Conflict Resolution

    After finishing this section, you should understand the following: The assault cycle; Items that will impact the conflict scenario; Conflict causes and examples
  5. Module 4: Managing Violence and Aggression

    This section is about, How to report an assault, whether it be physical or not.

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