Understand individuals’ rights to complain under the NHS Constitution
Learn the complaint procedure for service users
Identify key NHS commitments
Brief description of Complaints
Easy
2:00 mins
Understand individuals’ rights to raise complaints under the NHS Constitution
Learn the complaint process and procedures
Identify key NHS commitments regarding complaints
Module 5 : case study
Easy
4:01 mins
Real Examples of NHS Fraud Cases
Fraud in healthcare can lead to serious legal consequences
These cases show how fraud affects NHS resources and public trust
Investigations are carried out by the NHS Counter Fraud Authority (NHSCFA) and related bodies
Module 4 : what to do if you suspect fraud
Easy
4:34 mins
Understand the correct procedures to follow when fraud is suspected
Module 3: Preventing fraud
Easy
8:32 mins
Learning Objectives:
Understand different types of fraud and how they occur
Identify practical steps to prevent fraud
Module 2 : NHS counter Fraud Authority
Easy
3:38 mins
Understand the role of the NHS Counter Fraud Authority
Learn the responsibilities of a Local Counter Fraud Specialist (LCFS)
Module 1 : Understanding Fraud
Easy
4:24 mins
Learning Objectives:
Understand what fraud is
Identify who may commit fraud
Recognize how fraud can occur
Brief description of Counter Fraud
Easy
2:22 mins
Learning Objectives:
Understand the meaning of fraud
Identify who may commit fraud
Recognize how fraud can be carried out by anyone
Module 3 : Identification, Assessment, and Treatment
Easy
7:23 mins
Understand what to consider when identifying and assessing eating disorders
Explore available treatment options
Recognize when clinical or hospital admission may be required
Module 2 : Type of eating disorder
Easy
14:10 mins
Understand the different types of eating disorders
Recognize the common signs and symptoms
