By the end of this section, you should understand:
What action plans for missing lone workers should include
The required timescales and procedures for lone working
Who should be informed when a worker is missing
What information is needed when contacting the police
How to support lone workers after an incident or accident
Module 5 : Safety when working alone
Easy
12:54 mins
By the end of this section, you should understand:
The do’s and don’ts of lone working
The importance of communication
The use of lone worker devices
The role of the buddy system
Practical safety tips for different working situations
Module 4 : Risk Assessment
Easy
7:42 mins
By the end of this section, you should understand:
How risk assessments identify risks and apply appropriate control measures
How risk assessments help to identify, consider, evaluate, record, and review risks
What dynamic risk assessments are
Module 3 : Lone Workers Risk And Hazard
Easy
5:13 mins
By the end of this section, you should understand:
The difference between a hazard and a risk
What an incident is
Common hazards linked to lone working
Risks in fixed, public-facing, and mobile roles
Module 2 : Responsibilities
Easy
4:46 mins
By the end of this section, you should understand:
The responsibilities of managers for lone workers
The responsibilities of employees when working alone
Health and safety legislation related to lone working
Module 1 : Who Are Lone Workers
Easy
2:53 mins
By the end of this section, you should understand:
The meaning of a lone worker
Situations where individuals may work alone
Examples of lone working in healthcare
Brief description of lone workers
Easy
6:12 mins
After this section, you should understand:
The definition of a lone worker
Situations where individuals may work alone
Examples of lone working within healthcare
Module 4 : Handling a complaint
Easy
6:48 mins
The initial interaction with a complainant is crucial. It helps to:
Understand and accurately assess their concerns
Achieve a faster and more effective resolution
Build trust and a positive working relationship
Module 3 : Receiving a complaint
Easy
3:45 mins
Understand how complaints can be made
Identify who can make a complaint and who can complain on someone’s behalf
Understand different types of complaints
Module 2 : Roles and responsibilities
Easy
1:55 mins
Understand the roles of individuals involved in the complaints procedure
Recognize key responsibilities in managing complaints effectively
