Module 3 : Effective Communication in Customer Care
Easy
4:18 mins
By the end of this section, you should understand:
The key skills required for effective communication.
How these communication skills can be improved .
The main barriers that inhibit good communication.
Module 2 : Dealing With Customers
Easy
10:58 mins
By the end of this section, you will understand:
The key reasons for customer dissatisfaction.
The importance of meeting or exceeding customer expectations.
Module 1 : Introduction
Easy
6:25 mins
By the end of this section, you should be able to:
Understand the concept of customer care within the healthcare environment.
Identify examples of positive first impressions in healthcare settings.
Recognize examples of negative first impressions and their impact on service users.
Brief Description
Easy
1:11 mins
Module 5 : Compliance
Easy
4:03 mins
Upon completion of this section, you should be able to:
Understand what organizations must do to comply with the National Data Opt-Out Policy.
Identify key processes, controls, and documentation needed for compliance.
Module 4 : Applying the national Data Opt-out
Easy
3:35 mins
By the end of this section, you will understand:
How the national data opt-out is applied.
When the opt-out does and doesn’t apply
The purpose of Section 251 and when it’s used
How opt-outs are recorded and stored
How to check and verify national data opt-outs
Module 3 : How Is Data Used
Easy
7:55 mins
By the end of this section, you should be able to:
Define Confidential Patient Information (CPI)
Explain how data is used for individual care and
treatment
Describe how data is used for purposes beyond
individual care
Recognize the benefits of data disclosure
Module 2 : Setting a National Data Opt-out
Easy
6:09 mins
By the end of this section, you should understand:
How to set a National Data Opt-Out
Who can set a National Data Opt-Out on behalf of another person
How the opt-out affects the way data is processed
Module 1: Introduction
Easy
6:01 mins
By the end of this section, you should be able to:
Explain what the National Data Opt-Out is.
Identify the types of information it applies to.
Understand why the National Data Opt-Out was introduced.
Brief Description Of National Data Opt-out
Easy
3:35 mins
Understand the key principles and processes of the National Data Opt-Out Policy, including how it protects patient confidentiality and supports ethical data use across the NHS.
