What percentage of communication do words account for?
What percentage of communication do words account for?
Which of the following would make a customer satisfied?
Which of the following would make a customer satisfied?
If a customer complains it is important that you seek to apportion blame as soon as possible?
If a customer complains it is important that you seek to apportion blame as soon as possible?
The general standards set for customer care only apply to staff who have particular jobs involving a lot of...
The general standards set for customer care only apply to staff who have particular jobs involving a lot of...
How long does it take someone to make a decision about another person/organisation as to whether they like, dislike...
How long does it take someone to make a decision about another person/organisation as to whether they like, dislike...
Listening is the process of hearing?
Listening is the process of hearing?
Which of the following things can you do when dealing with an unhappy customer?
Which of the following things can you do when dealing with an unhappy customer?
Which of the following things show positive verbal communication skills?
Which of the following things show positive verbal communication skills?
Which of the following things are ways in which you can present a positive attitude to customers?
Which of the following things are ways in which you can present a positive attitude to customers?
Body language and non verbal communication accounts for?
Body language and non verbal communication accounts for?