1. Brief Description of Disciplinary Procedures

    Disciplinary procedures are formal processes used by organizations to address employee misconduct or poor performance.
  2. Module 4: Resilience

    This module discusses the importance of team resilience, which involves managing strain and maintaining individual well-being. It emphasizes the need for cohesion, cooperation, coordination, conflict, and satisfaction in a team.
  3. Module 3: Management Behaviour

    In this module, the focus is on managing behaviour and identifying one's own behavioural style. Relationship managers should be self-aware and adapt their style to suit others, recognizing distinct features in people and adjusting their behavior accordingly.
  4. Module 2: Conflict

    Module 2 discusses conflict, which arises when two or more people with more power claim a finite resource or action and thwart others' wishes. Conflict can involve multiple parties, and incompatibility, resource allocation, and goal interference can cause frustration.
  5. Module 1: What is Team Working?

    In this module, the focus is on teamwork, which involves understanding each other better and building a high-performing team. A high-performing team embraces diversity, welcomes differences, and plays to each person's talents and goals.
  6. Brief Description of Developing Teamwork

    This course will begin by providing an in-depth explanation of what teamwork is and will then move on to discuss some of the fundamental guidelines for assembling a group of individuals who can work well together.
  7. Module 7: Complaints, Discipline and Negativity

    This module focuses on workplace grievances, discipline, and negativity. Addressing and preventing difficult issues helps maintain strong connections between management and staff.
  8. Module 6: Recruitment, Retention and Training

    Module 6 discusses the use of advertising in recruiting, emphasizing the importance of capturing candidates' attention and keeping them reading.
  9. Module 5: Managing Performance

    Module five focuses on performance management, which involves goal-setting, measurement, and outcomes management to enhance employee performance and meet organizational goals.
  10. Module 4: Employee Handbook

    Module 4 focuses on the importance of an employee handbook in conveying workplace policies. It should define employer and employee behaviors, set expectations, and inform employees of regulations and benefits.