We'll start our online customer service training course with a quick introduction in module one. Start by explaining what customer service is and why it's so important for your company and coworkers.
Module 3: Covid-19 In the Daily Work Environment
Easy
17 mins
Waleed Khalid
Under this session we'll examine COVID-19's effects on workplace routines and how to keep everyone safe. Workplace layouts. Employers should maintain social distances wherever feasible.
Module 2: Covid-19 Risk Assessment and Personal Safety
Easy
17 mins
Waleed Khalid
This session is about national COVID alert levels and occupational risk assessments. Everyday business operations affected by COVID-19 and possible solutions will also be examined.
Module 1: The Covid-19 Virus
Easy
17 mins
Waleed Khalid
Welcome to our COVID-19, occupational safety online course. This session explains COVID-19 and how to measure risk. This course uses the latest UK government and NHS data.
Module 6: Making Positive Outcomes
Easy
6 mins
Waleed Khalid
Module six discusses the benefits of well-managed team disputes. Effective leaders create a culture where disagreements benefit the team by balancing aggressiveness and cooperation.
Module 4: Using the Modes
Easy
7 mins
Waleed Khalid
Module 4 focuses on choosing the appropriate mode of conflict resolution based on the eight conflict traits. The mode of choice depends on the severity of the dispute,
Module 5: Assertiveness
Easy
12 mins
Waleed Khalid
Module five discusses assertiveness, which involves communicating demands, views, feelings, and thoughts without violating others' rights and respecting their needs, beliefs, and feelings.
Module 3: The Five Conflict Modes
Easy
7 mins
Waleed Khalid
Module 3 discusses conflict management in the workplace, focusing on assertiveness and cooperation. Five conflict management modes are discussed:
Module 2: Resolving Conflict
Easy
7 mins
Waleed Khalid
In 1976, Kilman introduced the dual concern approach to conflict management. This approach suggests that conflict resolution requires balancing two factors:
Module 1: The causes and symptoms of conflict at work
Easy
7 mins
Waleed Khalid
Workplace conflict is the biggest reducible cost and least identified issue, costing £33 billion yearly. It wastes 20% of a leader's time and 370 million working days, not considering loyalty, devotion, inspiration, teamwork, and morale.
