Module 2: Covid-19 Risk Assessment and Personal Safety
Easy
17 mins
Waleed Khalid
This session is about national COVID alert levels and occupational risk assessments. Everyday business operations affected by COVID-19 and possible solutions will also be examined.
Module 1: The Covid-19 Virus
Easy
17 mins
Waleed Khalid
Welcome to our COVID-19, occupational safety online course. This session explains COVID-19 and how to measure risk. This course uses the latest UK government and NHS data.
Module 6: Making Positive Outcomes
Easy
6 mins
Waleed Khalid
Module six discusses the benefits of well-managed team disputes. Effective leaders create a culture where disagreements benefit the team by balancing aggressiveness and cooperation.
Module 4: Using the Modes
Easy
7 mins
Waleed Khalid
Module 4 focuses on choosing the appropriate mode of conflict resolution based on the eight conflict traits. The mode of choice depends on the severity of the dispute,
Module 5: Assertiveness
Easy
12 mins
Waleed Khalid
Module five discusses assertiveness, which involves communicating demands, views, feelings, and thoughts without violating others' rights and respecting their needs, beliefs, and feelings.
Module 3: The Five Conflict Modes
Easy
7 mins
Waleed Khalid
Module 3 discusses conflict management in the workplace, focusing on assertiveness and cooperation. Five conflict management modes are discussed:
Module 2: Resolving Conflict
Easy
7 mins
Waleed Khalid
In 1976, Kilman introduced the dual concern approach to conflict management. This approach suggests that conflict resolution requires balancing two factors:
Module 1: The causes and symptoms of conflict at work
Easy
7 mins
Waleed Khalid
Workplace conflict is the biggest reducible cost and least identified issue, costing £33 billion yearly. It wastes 20% of a leader's time and 370 million working days, not considering loyalty, devotion, inspiration, teamwork, and morale.
Brief Description of Customer Service
Easy
2 mins
Waleed Khalid
Customer service involves providing assistance, support, and solutions to customers' needs and inquiries, ensuring their satisfaction, and fostering positive interactions with the organization.
Brief Description of Covid-19 Safe Workplaces
Easy
2 mins
Waleed Khalid
This course investigates the dangers that the COVID-19 virus poses to workers and discusses the steps that both employers and employees should take to safeguard their safety and the safety of their coworkers when they go back to work.
