In module three of our online customer service training course, we discuss exceptional customer service, sales service, maintenance, and company image. Department-specific customer service goals will differ within your firm.13
Module 2: What is Customer Service
Easy
14 mins
Waleed Khalid
Welcome to module two of our online customer service training. What is customer service and why is it important? As expected, let's define a customer.
Module 1: About the Course
Easy
3 mins
Waleed Khalid
We'll start our online customer service training course with a quick introduction in module one. Start by explaining what customer service is and why it's so important for your company and coworkers.
Module 3: Covid-19 In the Daily Work Environment
Easy
17 mins
Waleed Khalid
Under this session we'll examine COVID-19's effects on workplace routines and how to keep everyone safe. Workplace layouts. Employers should maintain social distances wherever feasible.
Module 2: Covid-19 Risk Assessment and Personal Safety
Easy
17 mins
Waleed Khalid
This session is about national COVID alert levels and occupational risk assessments. Everyday business operations affected by COVID-19 and possible solutions will also be examined.
Module 1: The Covid-19 Virus
Easy
17 mins
Waleed Khalid
Welcome to our COVID-19, occupational safety online course. This session explains COVID-19 and how to measure risk. This course uses the latest UK government and NHS data.
Module 6: Making Positive Outcomes
Easy
6 mins
Waleed Khalid
Module six discusses the benefits of well-managed team disputes. Effective leaders create a culture where disagreements benefit the team by balancing aggressiveness and cooperation.
Module 4: Using the Modes
Easy
7 mins
Waleed Khalid
Module 4 focuses on choosing the appropriate mode of conflict resolution based on the eight conflict traits. The mode of choice depends on the severity of the dispute,
Module 5: Assertiveness
Easy
12 mins
Waleed Khalid
Module five discusses assertiveness, which involves communicating demands, views, feelings, and thoughts without violating others' rights and respecting their needs, beliefs, and feelings.
Module 3: The Five Conflict Modes
Easy
7 mins
Waleed Khalid
Module 3 discusses conflict management in the workplace, focusing on assertiveness and cooperation. Five conflict management modes are discussed:
