Which of the following things can you do when dealing with an unhappy customer?
Which of the following things can you do when dealing with an unhappy customer?
Which of the following things show positive verbal communication skills?
Which of the following things show positive verbal communication skills?
Which of the following things are ways in which you can present a positive attitude to customers?
Which of the following things are ways in which you can present a positive attitude to customers?
Body language and non verbal communication accounts for?
Body language and non verbal communication accounts for?
Customer care can be described as the prompt delivery of service to agreed targets within a designated budget?
Customer care can be described as the prompt delivery of service to agreed targets within a designated budget?
Which of the following things help to build a rapport with your customers?
Which of the following things help to build a rapport with your customers?
Tone of voice, timing and volume are all:
Tone of voice, timing and volume are all:
People with essential skills needs will not always be obvious?
People with essential skills needs will not always be obvious?
Which of the following techniques would establish facts?
Which of the following techniques would establish facts?
Which of the following is the correct way of answering the telephone?
Which of the following is the correct way of answering the telephone?