People with essential skills needs will not always be obvious?
People with essential skills needs will not always be obvious?
Which of the following techniques would establish facts?
Which of the following techniques would establish facts?
Which of the following is the correct way of answering the telephone?
Which of the following is the correct way of answering the telephone?
Which of the following things are examples of positive language you can use when dealing with customers?
Which of the following things are examples of positive language you can use when dealing with customers?
One of the benefits of a good customer care programme is improved staff morale?
One of the benefits of a good customer care programme is improved staff morale?
Which of the following things are principles of customer care?
Which of the following things are principles of customer care?
If you have previously informed an individual that you will be using their information and obtained consent to do...
If you have previously informed an individual that you will be using their information and obtained consent to do...
Sarah is constantly forgetting her passwords and is tired of having to reset them, what should she do?
Sarah is constantly forgetting her passwords and is tired of having to reset them, what should she do?
Joan has been asked if her information can be shared in order to support her care provision, she has...
Joan has been asked if her information can be shared in order to support her care provision, she has...
Good care is not dependant on good information.
Good care is not dependant on good information.