A customer tells you about a problem, what would be a suitable thing to say?
A customer tells you about a problem, what would be a suitable thing to say?
When a customer pauses to think, what should you do?
When a customer pauses to think, what should you do?
You're talking to a customer, and a colleague tries to interrupt. Do you?
You're talking to a customer, and a colleague tries to interrupt. Do you?
You're talking to a customer. Which 2 of the following statements is true?
You're talking to a customer. Which 2 of the following statements is true?
What can you do to make a good first impression? (select 2 answers)
What can you do to make a good first impression? (select 2 answers)
You've just dealt with a difficult customer, and a new customer comes towards you. Do you:
You've just dealt with a difficult customer, and a new customer comes towards you. Do you:
If you know a product you've sold isn't going to be delivered on time, do you?
If you know a product you've sold isn't going to be delivered on time, do you?
When you see a new customer, what's the most effective thing you can do?
When you see a new customer, what's the most effective thing you can do?
If you'd like to share customer service tips and experiences with the rest of your team, when should you...
If you'd like to share customer service tips and experiences with the rest of your team, when should you...
Your corporate image should mainly be based on which of the following factors?
Your corporate image should mainly be based on which of the following factors?