Question 3 m5 cs

If you leave a customer hanging on the phone, without explanation, what are they most likely to do?

Question 3 m5 cs

If you leave a customer hanging on the phone, without explanation, what are they most likely to do?

Question 2 m5 cs

If customers are emotionally engaged, what are they three times more likely to do? (select 2 answers)

Question 2 m5 cs

If customers are emotionally engaged, what are they three times more likely to do? (select 2 answers)

Question 1 m5 cs

What's the first thing your company should do, when developing a customer service strategy?

Question 1 m5 cs

What's the first thing your company should do, when developing a customer service strategy?

Question 4 m7 cs

A customer tells you about a problem, what would be a suitable thing to say?

Question 4 m7 cs

A customer tells you about a problem, what would be a suitable thing to say?

Question 2 m7 cs

You're talking to a customer, and a colleague tries to interrupt. Do you?

Question 2 m7 cs

You're talking to a customer, and a colleague tries to interrupt. Do you?

Question 1 m7 cs

You're talking to a customer. Which 2 of the following statements is true?

Question 1 m7 cs

You're talking to a customer. Which 2 of the following statements is true?

Question 5 m6 cs

What can you do to make a good first impression? (select 2 answers)

Question 5 m6 cs

What can you do to make a good first impression? (select 2 answers)

Question 4 m6 cs

You've just dealt with a difficult customer, and a new customer comes towards you. Do you:

Question 4 m6 cs

You've just dealt with a difficult customer, and a new customer comes towards you. Do you: