If you leave a customer hanging on the phone, without explanation, what are they most likely to do?
What's the first thing your company should do, when developing a customer service strategy?
A customer tells you about a problem, what would be a suitable thing to say?
You're talking to a customer, and a colleague tries to interrupt. Do you?
You're talking to a customer. Which 2 of the following statements is true?
What can you do to make a good first impression? (select 2 answers)
You've just dealt with a difficult customer, and a new customer comes towards you. Do you: