Once you've understood the customer's problem, what's the next step?
A customer is being difficult. Under what circumstances should you call security?
A customer starts to complain. What should your first reaction be?
Is the following statement true or false? Facial expressions are completely reliable.
When you are speaking to someone, what percentage of the communication is non-verbal?
If you have a customer who can't make up their mind, do you?
Which 2 of the following are important to a successful company customer service strategy?