Question 3 m9 cs

Once you've understood the customer's problem, what's the next step?

Question 3 m9 cs

Once you've understood the customer's problem, what's the next step?

Question 2 m9 cs

A customer is being difficult. Under what circumstances should you call security?

Question 2 m9 cs

A customer is being difficult. Under what circumstances should you call security?

Question 1 m9 cs

A customer starts to complain. What should your first reaction be?

Question 1 m9 cs

A customer starts to complain. What should your first reaction be?

Question 5 m8 cs

Is the following statement true or false? Facial expressions are completely reliable.

Question 5 m8 cs

Is the following statement true or false? Facial expressions are completely reliable.

Question 4 m8 cs

If someone you are communicating with is chewing on their lips or fingernails this usually means they are feeling...

Question 4 m8 cs

If someone you are communicating with is chewing on their lips or fingernails this usually means they are feeling...

Question 3 m8 cs

You're talking to a customer. They start making repeat movements, such as swinging their feet or drumming their fingers....

Question 3 m8 cs

You're talking to a customer. They start making repeat movements, such as swinging their feet or drumming their fingers....

Question 1 m8 cs

When you are speaking to someone, what percentage of the communication is non-verbal?

Question 1 m8 cs

When you are speaking to someone, what percentage of the communication is non-verbal?

Question 3 m6 cs

If you have a customer who can't make up their mind, do you?

Question 3 m6 cs

If you have a customer who can't make up their mind, do you?

Question 5 m5 cs

Which 2 of the following are important to a successful company customer service strategy?

Question 5 m5 cs

Which 2 of the following are important to a successful company customer service strategy?