When you are speaking to someone, what percentage of the communication is non-verbal?
When you are speaking to someone, what percentage of the communication is non-verbal?
If you have a customer who can't make up their mind, do you?
If you have a customer who can't make up their mind, do you?
Which 2 of the following are important to a successful company customer service strategy?
Which 2 of the following are important to a successful company customer service strategy?
If you leave a customer hanging on the phone, without explanation, what are they most likely to do?
If you leave a customer hanging on the phone, without explanation, what are they most likely to do?
If customers are emotionally engaged, what are they three times more likely to do? (select 2 answers)
If customers are emotionally engaged, what are they three times more likely to do? (select 2 answers)
What's the first thing your company should do, when developing a customer service strategy?
What's the first thing your company should do, when developing a customer service strategy?
Which of the following statements is correct?
Which of the following statements is correct?
A customer tells you about a problem, what would be a suitable thing to say?
A customer tells you about a problem, what would be a suitable thing to say?
When a customer pauses to think, what should you do?
When a customer pauses to think, what should you do?
You're talking to a customer, and a colleague tries to interrupt. Do you?
You're talking to a customer, and a colleague tries to interrupt. Do you?