Module six discusses the benefits of well-managed team disputes. Effective leaders create a culture where disagreements benefit the team by balancing aggressiveness and cooperation. Module 4: Using the Modes
Module 4 focuses on choosing the appropriate mode of conflict resolution based on the eight conflict traits. The mode of choice depends on the severity of the dispute, Module 5: Assertiveness
Module five discusses assertiveness, which involves communicating demands, views, feelings, and thoughts without violating others' rights and respecting their needs, beliefs, and feelings. Module 3: The Five Conflict Modes
Module 3 discusses conflict management in the workplace, focusing on assertiveness and cooperation. Five conflict management modes are discussed: Module 2: Resolving Conflict
In 1976, Kilman introduced the dual concern approach to conflict management. This approach suggests that conflict resolution requires balancing two factors: Module 1: The causes and symptoms of conflict at work
Workplace conflict is the biggest reducible cost and least identified issue, costing £33 billion yearly. It wastes 20% of a leader's time and 370 million working days, not considering loyalty, devotion, inspiration, teamwork, and morale. Brief Description of Customer Service
Customer service involves providing assistance, support, and solutions to customers' needs and inquiries, ensuring their satisfaction, and fostering positive interactions with the organization. Brief Description of Covid-19 Safe Workplaces
This course investigates the dangers that the COVID-19 virus poses to workers and discusses the steps that both employers and employees should take to safeguard their safety and the safety of their coworkers when they go back to work. Brief Description of Conflict Resolution in the Workplace
Conflict in the workplace that is not managed well may be expensive in terms of both time and money, and it can also reduce employee engagement. Module 8: Support
This module provides advice on talking to kids about mental health. When you have concerns about a child or young person's mental health, consult their family