Module 3 discusses conflict management in the workplace, focusing on assertiveness and cooperation. Five conflict management modes are discussed:
Module 2: Resolving Conflict
Easy
7 mins
Waleed Khalid
In 1976, Kilman introduced the dual concern approach to conflict management. This approach suggests that conflict resolution requires balancing two factors:
Module 1: The causes and symptoms of conflict at work
Easy
7 mins
Waleed Khalid
Workplace conflict is the biggest reducible cost and least identified issue, costing £33 billion yearly. It wastes 20% of a leader's time and 370 million working days, not considering loyalty, devotion, inspiration, teamwork, and morale.
Brief Description of Customer Service
Easy
2 mins
Waleed Khalid
Customer service involves providing assistance, support, and solutions to customers' needs and inquiries, ensuring their satisfaction, and fostering positive interactions with the organization.
Brief Description of Covid-19 Safe Workplaces
Easy
2 mins
Waleed Khalid
This course investigates the dangers that the COVID-19 virus poses to workers and discusses the steps that both employers and employees should take to safeguard their safety and the safety of their coworkers when they go back to work.
Brief Description of Conflict Resolution in the Workplace
Easy
2 mins
Waleed Khalid
Conflict in the workplace that is not managed well may be expensive in terms of both time and money, and it can also reduce employee engagement.
Module 8: Support
Easy
14 mins
Waleed Khalid
This module provides advice on talking to kids about mental health. When you have concerns about a child or young person's mental health, consult their family
Module 7: Prognoses and outcomes
Easy
12 mins
Waleed Khalid
Module seven covers prognosis, the likely cause and outcome of mental illness in children and youth. Children and teens with mental health concerns may do worse in school.
Module 6: Diagnosis and treatments
Easy
11 mins
Waleed Khalid
Module six is about diagnosing and treating mental health issues in children and young people. The symptoms, manifestations, and impact of mental health issues on children and youth determine diagnosis and therapy.
Module 5: Signs of Mental Illness in Children and Young People
Easy
10 mins
Waleed Khalid
In Module five we'll cover a number of topics, including indications that may indicate a kid or young person has a mental illness, its causes, and what to do.
