Customer Service

10 Lessons

1 hour 55 mins

Complexity : Easy

Knowing the Fundamentals of Customer Service

We'll dissect the foundations of customer service in this module. Find out what it means to provide genuine customer services and why it's critical for any kind of business. Prepare to delve into the core of exceptional customer service.

Proficiency in Communication

Learn how effective communication can be in customer service. Using clear articulation and active listening, this program gives you the tools you need to interact with consumers successfully. Being a skilled communicator is essential to providing excellent customer services.

Managing Tough Circumstances

Examine coping mechanisms for difficult consumer encounters. Get the skills necessary to handle difficult circumstances with professionalism and elegance, whether they involve a complaint or a miscommunication. This program gives you the ability to transform challenging circumstances into chances to provide outstanding.

Making an Extraordinary Effort

Learn how to go above and beyond the expectations of your customers and make an impression that will remain. Learn how to go the extra mile by learning how to provide personalised service and how to solve problems in a proactive manner. By elevating your approach to customer service, you may differentiate your company from others.

Building Customer Relationships

Acquire an understanding of the significance of developing trustworthy relationships with your clientele. This session examines many methods that can be utilised to establish trust, loyalty, and rapport. Learn how making an investment in relationships can set you up for long-term success in providing customer support.

Lessons

Brief Description of Customer Service
Easy
2 mins
Waleed Khalid

Customer service involves providing assistance, support, and solutions to customers' needs and inquiries, ensuring their satisfaction, and fostering positive interactions with the organization.
Module 1: About the Course
Easy
3 mins
Waleed Khalid

We'll start our online customer service training course with a quick introduction in module one. Start by explaining what customer service is and why it's so important for your company and coworkers.
Module 2: What is Customer Service
Easy
14 mins
Waleed Khalid

Welcome to module two of our online customer service training. What is customer service and why is it important? As expected, let's define a customer.
Module 3: The Goals of Great Customer Service
Easy
13 mins
Waleed Khalid

In module three of our online customer service training course, we discuss exceptional customer service, sales service, maintenance, and company image. Department-specific customer service goals will differ within your firm.13
Module 4: Discovering and Understanding Customer Needs
Easy
13 mins
Waleed Khalid

Our online customer service training course's fourth lesson is finding and understanding client demands. Knowing what your consumers want from your product or service can help you give excellent customer service.
Module 5: Delivering Maximum Levels of Customer Service
Easy
15 mins
Waleed Khalid

Welcome to module five of our online customer service training course, setting up for optimal service. See the module title?
Module 6: Making Customers Feel Great from the Start
Easy
12 mins
Waleed Khalid

Module six of our online customer service training. Creating a positive first impression, make sure your staff appears educated and professional.
Module 7: Communication Skills
Easy
16 mins
Waleed Khalid

Verbal communication skills are covered in module seven of our online customer service training. Begin with another query. Communication, what?
Module 8: Non-Verbal Communication and Body Language
Easy
13 mins
Waleed Khalid

Our online customer service training module eight covers nonverbal communication and body language. Communication is 93% nonverbal when someone speaks to you or you speak to them, according to research.
Module 9: Dealing with Customer Complaints
Easy
14 mins
Waleed Khalid

Welcome to module nine of our online customer service training course, which offers practical tips on handling client complaints.

Customer Service