Customer Care – GPs
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Customer Care – GPs

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4 Lessons

21 mins

Complexity :

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By the end of this section, you should be able to:

Understand the concept and importance of customer care within the healthcare sector.

Recognize examples of positive first impressions that build trust and confidence.

Identify examples of negative first impressions that may harm patient relationships.

Lessons

  1. Brief Description

    Easy

    1 min

  2. Module 1 : Introduction

    Easy

    6 mins

    By the end of this section, you should be able to: Understand the concept of customer care within the healthcare environment. Identify examples of positive first impressions in healthcare settings. Recognize examples of negative first impressions and their impact on service users.

  3. Module 2 : Dealing With Customers

    Easy

    10 mins

    By the end of this section, you will understand: The key reasons for customer dissatisfaction. The importance of meeting or exceeding customer expectations.

  4. Module 3 : Effective Communication in Customer Care

    Easy

    4 mins

    By the end of this section, you should understand: The key skills required for effective communication. How these communication skills can be improved . The main barriers that inhibit good communication.